Start with the symptom
Begin from a device issue or a supported alert trigger. Investigation policy determines which checks are available and how much diagnostic work can run.
From symptoms to understanding
“Why is this device slow?”
Rapport helps support teams investigate the device behind the complaint. Read-only diagnostics gather context; AI organizes the observations into a finding, a confidence level and recommended next steps for a person to review.
See it in the agent workspace
Rapport InvestigationSample dataLAPTOP-024 / Read-only checks
Support question
“Why has my laptop slowed down?”
Observed92%memory in use
Working hypothesis
Memory pressure may explain the slowdown.
Moderate confidenceHigh memory use overlaps the reported slowdown. This is a correlation to investigate, not a confirmed cause.
Recommended next check
Review which processes account for the pressure.
A finding does not authorize a device change.
Select an observation to inspect its interpretation. Fictional example; no live device is connected.
A clearer path forward.
Build a case from observations
Inspect evidence such as memory pressure, recent crashes or service state. The finding brings its observations and confidence together so the technician can assess the explanation.
Keep judgment in the loop
Review a suggested action, continue checking or involve a person when evidence is inconclusive. An AI-generated finding does not itself authorize a change to the device.
CONFIDENCE IN THE DETAILSBuilt for the
Built for the
real working day.
Useful context includes knowing what the evidence can tell you—and where a decision still needs care.
- Read-only diagnostic catalogue
- Policy limits on investigation scope and budget
- Evidence, confidence and human handoff in findings
Start with a small fleet.
Agree what success looks like.
Explore a scoped Rapport beta / pilot with the team at Rezolve.ai.